INFORMATION WE COLLECT
Contact information. We might collect your name, email, telephone number(s) and other contact details via an opt-in process such as a subscription form or upon request in another format. Our website may also collect generic user information such as ip addresses and web browser information, as is standard on most modern websites.
Payment and billing information. This site does not collect payment information, however, if you visit one of our associated sites, we might also collect your billing name, billing address and payment ‘method’ when you buy a ticket or another product from this website. However, we NEVER collect your credit / debit card number or expiry date or other details pertaining to your credit or debit card on our website. Your payment card information will be obtained and processed by our online transaction partner(s), via their secure, world-class transaction gateway(s).
Information you post. Our websites and digital platforms do collect information you post on our website or on a third-party social media site belonging to Citti Media.
Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by your during the use of our website. We might also collect this as a part of a voluntary survey.
Other information. If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information in different ways. For instance, our website may automatically register your IP address and browser type as is standard practice with most modern websites, but we may also specifically ask you for information via an opt-in form.
We collect information directly from you. We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone, email or other means of communication.
We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
USE OF YOUR PERSONAL INFORMATION
We use information to contact you. We might use the information you provide to contact you for confirmation of a subscription on our website or for other promotional purposes.
We use information to respond to your requests or questions. Our partner sites might use your information to confirm your registration for an event or other transaction when you make one.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes. We might send you information about special promotions, content or products only from our own group of companies, or directly associated partner organisations. These would usually be offers, content or products which we think you might find interesting, or similar in nature to the content and products typically to be consumed or purchased on our websites.
We use information to send you transactional communications. We might send you emails or SMSs about your account or a ticket purchase.
We use information as otherwise permitted by law.
SHARING OF INFORMATION WITH THIRD PARTIES
We will NEVER sell your information to any third party firm for revenue: We do not desire nor need to earn revenue by selling the information provided by our users and customers to any third party, especially marketing companies and database list purchasing companies. We believe this business model is unethical, and do not support it.
We may share necessary information with third parties who perform services on our behalf. We might have to share information with suppliers or partners who help us deliver and execute our responsibilities. These may include partner organisations who help us manage our online or in-event registration process, payment processors or transactional message processors, or hotels or hospitality partners arranging accommodation or travel itineraries for users or clients. Without sharing necessary information, it would be impossible to carry out such tasks and for us to deliver for our customers and users.
We may share information with our business partners. This might typically include a third party who, for instance sponsors an event and wishes to know basic information about attendees – a name, organisation or job title. We will not typically share any contact information with any such sponsor unless such information is firstly specifically sought by them, and secondly agreed to by the client on an individual basis. If an introduction is made, our partners must subsequently use the information provided to them in accordance with their privacy policies and code of ethics.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or other legal requirement. We may also share it if a government agency or investigatory body requests it, or if investigating potential fraud, bad practice or criminality.
We may share information with any successor to all or part of our business. It is extremely unlikely that we will ever sell our business beyond minor shareholding stakes, given that this is and has always been a lifelong passion project for us, which is not primarily motivated by financial gain. However, it is our duty to state that if, for example, a part of our business is sold, we may have to provide our customer list as part of that transaction.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please click on the unsubscribe link on any email sent to you from us. It may take up to fourteen days to process your request. Even if you opt out of receiving marketing messages, we will still send you transactional messages through email and SMS about your purchases.
THIRD PARTY SITES
UPDATES TO THIS POLICY